Shipping policy

Shipping Policy

We aim to get your order to you as quickly and safely as possible. Please review our shipping details below.

PROCESSING TIME
Orders are processed within [1–2 business days] of being placed. Orders placed on weekends or bank holidays will be processed the next business day.

SHIPPING DESTINATIONS
We currently ship to addresses within the United Kingdom. [Add: and Europe / internationally, if applicable]

SHIPPING METHODS & COSTS

United Kingdom:
- Standard Delivery (3–5 business days): £[3.99] — FREE on orders over £[40]
- Express Delivery (1–2 business days): £[6.99]

[Europe / International (if applicable):]
- Standard Delivery (7–14 business days): £[9.99]

Shipping costs are calculated at checkout based on your delivery address and order weight/size.

DELIVERY TIMES
Estimated delivery times are provided at checkout and begin from the date of dispatch, not the order date. Delivery times are estimates and not guaranteed, as they may be affected by courier delays, weather, or high-demand periods (e.g. sales, holidays).

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number/link so you can follow your delivery in real time.

CARRIERS
We ship using trusted couriers including [Royal Mail / Evri / DPD / Yodel], depending on your location and order size.

DELAYS
While we do our best to ensure timely delivery, delays can occasionally occur due to courier issues or circumstances beyond our control. If your order is significantly delayed, please contact us at [support@cozydream.co.uk] and we'll help track it down.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us immediately at [support@cozydream.co.uk] so we can attempt to correct it before dispatch.

LOST OR DAMAGED PARCELS
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [support@cozydream.co.uk], and we'll arrange a replacement or refund.

MULTIPLE SHIPMENTS
If you order multiple items, they may arrive in separate packages depending on stock location and size.

CONTACT US
Questions about your shipment? Reach out at [support@cozydream.co.uk] or [your phone number].

Last updated: 08/09/2026