Terms of service

Terms of Service

Welcome to Cozy Dream (cozydream.co.uk). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. GENERAL
This website is operated by Cozy Dream ("we", "us", "our"). These Terms apply to all users of the site, including browsers, customers, and merchants.

2. ELIGIBILITY
By using this site, you confirm that you are at least 18 years old, or are accessing the site under the supervision of a parent or guardian.

3. PRODUCTS & PRICING
- All prices are listed in GBP (£) and are inclusive of applicable VAT, unless stated otherwise
- We reserve the right to change prices, product descriptions, and availability at any time without prior notice
- We make every effort to display product colours and details accurately; however, we cannot guarantee your device's display will be completely accurate

4. ORDERS & PAYMENT
- By placing an order, you are making an offer to purchase, which we may accept or decline
- Payment is processed securely at checkout via [Shopify Payments / your payment providers]
- We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraud

5. SHIPPING & DELIVERY
- Estimated delivery times are provided at checkout and are not guaranteed
- Risk of loss and title for items pass to you upon delivery
- See our [Shipping Policy] for full details

6. RETURNS & REFUNDS
Please refer to our [Returns & Refunds Policy] for information on returns, exchanges, and refunds.

7. INTELLECTUAL PROPERTY
All content on this site, including text, images, logos, and graphics, is the property of Cozy Dream and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

8. USER CONDUCT
You agree not to:
- Use this site for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Post or transmit harmful, offensive, or fraudulent content

9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Cozy Dream shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products, except where such liability cannot be excluded under UK law (e.g. death, personal injury, or fraud).

10. CONSUMER RIGHTS
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

11. THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites.

12. CHANGES TO THESE TERMS
We may update these Terms of Service at any time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

13. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CONTACT US
If you have any questions about these Terms, please contact us at cozydream66@gmail.com.

Last updated: 08/09/2026